BOOKING TERMS & CONDITIONS:

Your booking is priced by component (i.e. accommodation, kit rental, lessons, transfers etc) you can book as little as you want or as much as you want. Each component is added to your booking and the final holiday price is calculated from your choice. You can add components after your booking has been made; we retain the right to charge a small admin fee in this case.

AND WHAT'S EXTRA:

Holiday Insurance: you MUST be insured
Optional excursions / extras: Charges made by accommodation: such as a la carte dishes, sun loungers, sporting facilities, telephone calls, safes, mini-bars etc. There may be a charge locally for infants for use of services and facilities in the accommodation
Accommodation deposits: in some cases on arrival at self-catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss
Credit card charges: There is a 3% charge included on all credit card transactions

CANCELLATION TERMS

When you proceed with a booking request with Angulo Cabo Verde you are bound by our Cancellation terms as follows:

BY YOU Should you wish to cancel or amend your reservation, once it has been accepted by us, we must have written instructions to that effect, when cancellation/amendment charges will become applicable, as below:

Cancellation charges:

More than 70 days from Date of departure	20% of invoice value
0-30 days from date of Departure	60% of invoice value
Within 30 days from Departure	100% of invoice value

 

 

 

CANCELLATION BY US:

Please note that our cancellation and booking terms & conditions supersede any third party (agent or supplier) Terms & Conditions in this regard.

In the unlikely event that we have to cancel your holiday we will offer you alternatives of a similar or higher priced holiday, without any extra charge to you. If the alternatives we offer are not acceptable to you please notify us in writing. We will then refund the monies paid by you. Such a payment is to constitute full and final settlement of all claims (if any) that you may have.

PRE BOOKED SPORTS SERVICES: 

Pre booked sports services (such as rental and lessons) are subject to our normal cancellation terms and conditions. However if for any reason the Angulo Centre was not able to provide you with the pre-booked service in resort (due to conditions out of their control such as unfavorable weather) Angulo Cabo Travel will provide you with a Credit Note for the value of the unused services. Should you wish to be credited in this case we MUST have written confirmation from the centre that they where not able to provide the service.

The Angulo Centre staff will do their very best to offer the highest level of services and be as amenable as possible. To this end they will normally exchange pre-booked services, where they are able, for other available sport services on offer.

OUR ACCOMMODATION:

Please note: Angulo Cabo Travel provide accommodation in a small number of Hotels, B&Bs and apartments with whom we have a direct contract, Angulo Cabo Travel does not operate or run its own accommodation.

The hotel descriptions shown on this website are provided directly from the hotel, therefore, although we do our very best to check the information provided is accurate, it is your responsibility to check independently where possible that the accommodation is suitable. Alternatively please call our office and a consultant will be able to guide you and provide recommendations.

When making your accommodation selection please be guided by the following:

Photographs: Rooms shown in the photographs are not necessarily the hotel's standard. Some of the photography featured in this on line guide has been supplied by external photographers or tourist boards.

Official Ratings: Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards so don't assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Ratings used are based on the official rating at the particular property at the time of publishing.

Glossary Of Terms: The term "hotel" is used to describe various types of accommodation and does not necessarily distinguish between local classifications such as "aparthotel", "holiday village", "holiday complex", "hostel", etc. Extra bed for child: in all cases these are only suitable for children aged 12 and under.

Facilities: All listed facilities are not necessarily included in the cost of the accommodation, some are payable locally (i.e. safe box, contents of mini-bar).

Rooms in Hotels, Pensions, etc: A "Double" bed may be 2 single beds pushed together though we will do our best to provide you with a double bed if you ask us when you book. A "Twin" is a room with two single beds. A "single" or "Twin for sole use" is a room with one or two single beds. Single rooms are often smaller, may not have a balcony and may not be of the same general standard as normal twin rooms. A 3 or 4 bedded room is usually a twin room with extra bed(s). This can make the room cramped in many cases. The extra bed(s) may be of the folding type so that they can be moved in and out of rooms easily.

Studios: A "studio" is one room living-cum-sleeping accommodation, usually with divan/sofa beds, basic kitchen facilities (usually two cooking rings and a fridge) and a shower room.

Apartments: An apartment is a self-contained flat with one or more bedrooms with twin/double beds, basic kitchen facilities (usually two cooking rings and fridge) and shower room. One bedroom apartments usually have a separate living area. Apartment descriptions indicate the number of adults who can occupy an apartment (e.g. 2-4 persons). This will not always mean that at the time of your stay the apartment will contain the maximum number of beds, if there are less than the maximum number of persons in your own party. Beds in the living area may be of the folding type or sofa beds.

Views: If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view.

Meal Service: Providing meals from a self-service buffet is popular in hotels. We include the most up-to-date information we have about meal service in our accommodation descriptions, but occasionally arrangements will change. Breakfast will be of the "continental" type unless stated otherwise. In certain hotels, extended or "English" type breakfasts are available and may be at an extra charge. Many hotels are not necessarily used to catering for special diets and therefore if you have particular or specific requirements, you may find that the choice is limited. As a matter of courtesy to fellow guests, hotels may require diners to wear long trousers whilst dining in their restaurants, if this is a concern then please telephone to check for your individual hotel details. Wherever more than one restaurant is advertised, meals for bed & breakfast and half board, will be taken at the main restaurant (usually buffet-style), unless otherwise stated. Where meals can be taken at alternative restaurants, a reservation is usually required.

How Many Nights Are Spent In Your Accommodation?: Your accommodation is usually reserved for you from 1200 noon on the day of your departure from the UK, however, at some larger hotels delays may occur with check-in whilst your room is prepared for you. For night flights departing between 0001 and 0400 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, and in this case this is classed as the first night of your holiday.

Rooms are normally vacated at the internationally recognised time of 12 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge. This is not normally possible with apartments. If you are on half, full or all-inclusive board it is possible that you may lose a meal owing to your own particular flight times.

Infants: Please note that in each property description we state the maximum number of occupants a room or apartment can accommodate; this number includes infants. For any bookings made which exceed this stated maximum and for which we are advised cannot be accommodated, we reserve the right to pass on the cost of any additional/different rooms/apartments required to accommodate the booking. There may be a charge locally for infants for use of services and facilities in the accommodation.

Safety & Hygiene: Your health and safety is of paramount concern to us, and we want to make sure you have the best holiday possible. It is appropriate, therefore, that we bring to your attention the need to be careful and to take necessary precautions whilst overseas.

Where possible, and where we are the direct agent for the hotel, we will check when reasonable possible that the hotel provided comply with locals Health and Safety standards. However, the majority of the accommodation shown on this website are provided by third party Cabo Verdian based accommodation providers.

Swimming pools and water features: Some of the hotels and apartments welcome local people and other holiday makers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming as this helps to prevent any potential infections and helps to keep the pool clean.

Whilst some of the hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.

Although the accommodation featured does operate to its own country's standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ and swimming pools may not be provided with a dedicated lifeguard. We recommend you familiarize yourself with pool depths and the layout of the pool prior to entering it. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety. Children must be supervised by you at all times near water or in unfamiliar buildings and surroundings. The setting and enforcement of local regulations is a matter for the authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. However, we would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday. In particular you should familiarise yourself with fire procedures, the swimming pool(s) area and any unfamiliar cooking appliances.

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (ceefax) page 470 onwards or on the Internet under the address http://www.fco.gov.uk/. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 50p/minute).

COMPLAINTS ABOUT YOUR ACCOMMODATION: 
In case of breakdowns in, or complaints about, the property in which you are staying or any other aspect of your holiday you should notify the owner and/or our local team, together with the supplier of the service, immediately, in order that problems can be resolved, where possible, during your holiday and to mitigate any losses, expenses or costs you may incur. You should retain a record of your complaint and details of the person to whom it was reported. Once we, and the supplier concerned, are aware of the problem everything reasonably possible will be done to resolve it as quickly as possible. If you remain dissatisfied, you must write to us giving full details of your complaint  within 30 days of your return home.

It is unreasonable to take no action whilst on holiday but then to write a letter of complaint upon your return. We regret we cannot accept liability in relation to any complaint, which is not brought to our attention entirely in accordance with this clause.

Emergency Contact: You will normally be supplied with a 24 hour emergency contact number, this number will be printed in your travel documents prior to departure, please ensure you take this with you on holiday. If you have a complaint they will need to know about it and will do their best to solve the problem and minimise any inconvenience. This will also help us to improve the holiday experience for all our customers.

Resorts: In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services, withdraw a facility temporarily or otherwise due to lack of demand, especially at the start or end of the season.

Resort Development: Some of the destinations in this on line guide are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation significantly, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time.

Conditions In Holiday Resorts: If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, who will do his or her best to help sort things out. Insects, ants, mosquitoes and cockroaches for example, are common in hot countries. They are usually harmless, and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off-putting if you are not used to seeing them.

Local Information: Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include, for example, the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party.

Local events: Religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times.

Driving: Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.

Watersports & Sporting Activities: We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend, should you not have booked sporting activities as part of your holiday with Angulo, that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/watersports may be considered to be hazardous pursuits by some insurance companies.

Recommending Establishments: Opinions and recommendations expressed in this on line guide do not necessarily represent those of Angulo. We would ask you to remember that attractions and establishments may open, close or change owners or circumstances during the validity of this on line guide. Descriptions and recommendations given are in good faith and are based upon various authors views and experiences at the time of writing and therefore contain an element of subjective opinion.

Smoking policy: Some places, hotels and restaurants have a non-smoking policy. Please ask for details before you make your booking.

BEFORE YOU TRAVEL

Health Precautions: Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include your General Practitioner or a specialist clinic. Please note that you are strongly advised against scuba diving for 24 hours before travelling by air.Travellers Health Line: We, in association with the Medical Advisory Services for Travellers Abroad (MASTA) are now able to provide you with up-to-date information for your trip. Telephone 0906 82 24100 for a 'Health Brief' which will give you information about the immunisations that you may require, malaria advice, health news and Foreign Office advice. Calls are charged at 60p/min at all times, and normally last about 4 minutes. Be prepared to leave your name, address and journey details. Your Health Brief is sent by first class post.

 

Disabled Travellers: The majority of overseas hotels are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation and resorts, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to levied. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. For customers who require support or advice prior to booking, please contact Angulo.

Passports, Visas & Tourist Cards

Validity: A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.

Apply early: If you need to apply for a passport or to renew an expired passport, you should do so well in advance of travel and at least four weeks before.

Names: The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation (there may be a charge from the Supplier for this plus a of £20 administration fee). At the time of booking please ensure you supply your Christian name and surname, as both of these must be stated on your flight ticket.

Passports for children and young people: All children who are not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport issued before 5 October 1998 may continue to travel with the passport holder until:

The child reaches the age of 16; or
The passport on which the child is included expires; or
The passport on which the child is included is replaced or an amendment results in the issue of a new passport.

It is the customer's responsibility to check the passport is acceptable for entry, prior to departure.

Visas: Non-Cabo Verdian Citizen passport holders require visas to enter the country. You can buy this at the airport on arrival for around €35. We can arrange in advance for you if you prefer. Please contact dawn@angulotravel.com if you wish to do so.

Please note: Both passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We cannot accept any responsibility for customers who do not possess the correct documents.

How to contact the Passport Agency: Further information from the UK Passport Agency can be obtained through the following means:


Telephone: 0870 521 0410 (Calls charged at national rate)
Website: www.ukpa.gov.uk

Faxback information line: 0901 4700 130

Application forms can be requested by phone or fax:

Telephone: 0901 4700 110
Fax: 0901 4700 120